Last Updated: March 19, 2026
Lubi VPN is operated by DearDeer Network Technology Co., Ltd. (小鹿網路科技有限公司).
This Privacy Policy explains how we collect, use, retain, disclose, and protect your information when you use the Lubi VPN mobile application and related services (collectively, the “Service”).
By using the Service, you acknowledge and agree to the practices described in this Policy.
We collect limited information necessary to provide and manage the Service.
To manage your account and subscription, we may collect:
email address
internal account identifier
subscription or billing status
Payments are processed by third-party payment processors.
We do not store full payment card numbers. However, we may retain limited payment-related records provided by those payment processors, such as:
masked or partial payment details
transaction references
payment status information
billing-related records
To operate, secure, and maintain the Service, we retain limited server-side connection metadata for a limited period of time.
This metadata may include a pseudonymous user identifier, IP address, and domain-level connection records.
This metadata does not include browsing content, full URLs, or payload data.
This metadata is not directly identifying on its own and is subject to limited internal access controls.
We use the information described above for the following purposes:
providing and maintaining the Service
managing user accounts and subscription status
processing billing and payment-related administration
maintaining service security and preventing abuse
diagnosing and resolving service issues
complying with applicable laws and lawful requests from competent authorities
We retain different categories of information for different periods depending on their purpose.
Account-related information may be retained as long as necessary to provide the Service and manage subscriptions.
Payment-related records may be retained as required for billing, refund handling, and dispute resolution.
Limited connection metadata is generally retained for up to 90 days, and may be retained longer only where reasonably necessary for service security, abuse prevention, or legal compliance.
You may use the in-app account deletion feature or contact us by email for account deletion or other privacy-related requests.
Most account-related information will be deleted promptly upon deletion of your account. However, limited payment references and very limited security-related records may be retained where reasonably necessary for payment disputes, abuse prevention, or legal compliance.
Certain deleted information may not be recoverable.
We may delete or anonymize certain information when it is no longer reasonably necessary for these purposes.
We do not sell, rent, or trade personal data to third parties. We do not share personal data with advertisers.
We may disclose limited information only in the following circumstances:
to payment processors and limited third-party service providers as necessary to process payments, deliver service-related communications, and operate the Service
to comply with applicable laws and lawful requests from competent authorities
to protect the security, integrity, and lawful operation of the Service
We do not disclose browsing content or full URL-level browsing records because we do not retain that data.
We take reasonable technical and organizational measures designed to protect the information we retain from unauthorized access, misuse, alteration, or disclosure.
Because no method of transmission or storage is completely secure, we cannot guarantee absolute security.
We do not use advertising trackers, third-party analytics SDKs, crash reporting SDKs, or behavioral profiling tools in the Service.
You may contact us to request access to, correction of, or deletion of your account-related personal data, subject to applicable law and our legitimate operational and legal obligations.
You may also delete your account through the in-app account deletion feature.
The Service is not intended for individuals under the age of 16.
We do not knowingly offer the Service to children under 16.
We may update this Privacy Policy from time to time.
When we make material changes, we will post the updated version on this page and update the “Last updated” date above.
Your continued use of the Service after such changes become effective constitutes your acceptance of the revised Privacy Policy.
If you have any questions regarding this Privacy Policy or would like to submit a privacy-related request, please contact us at: