Please login to Deer’s official website: http://twno1net.cc, select the package and place an order and pay.
For settings, please refer to the tutorial: https://help.deardeernetworks.com/en/installation.
After completion, you can use Deer.
The Xiaolu package is limited to personal use and does not limit the number of devices.
High-speed package 50GB traffic every 30 days (large traffic plan 150GB)
VIP/international package 80GB traffic every 30 days (large traffic plan 200GB)
Please refer to [Little Deer Set Lazy Package]
https://help.deardeernetworks.com/en/notes/plans
The VIP package is faster and can unlock more streaming services. For details, please refer to [Little Deer Package Lazy Package]
https://help.deardeernetworks.com/en/notes/plans
Many new friends are worried about not being able to buy the deer set meal locally when traveling to mainland China. In fact, there is no need to worry!
We can purchase it from the official website (https://twno1net.cc) in mainland China, but for "first-time use" it is recommended to set up, install and test overseas to avoid interference from some situations ~
So how do you confirm that the VPN is successfully connected overseas?
After the installation is completed, you can access some test IP URLs online. For example: ip138.comip.cn and other related websites, if the route country you selected is displayed above, it means that the VPN has been successfully connected!
If testing in Taiwan, please avoid [Transit], [Taiwan], [IPLC] and other lines. These lines are not available in Taiwan.
If you encounter related problems, you are also welcome to send a private message to the fan group or email the customer service, and someone will be at your service!
Note: Traffic is reset every 30 days. Early renewal or package change will not reset the used traffic.
There are two ways to provide user choice:
1. For package users who have used up their traffic in advance, if the package days have not expired, they can click the "Reset traffic immediately" button in the "Package Plan" on the official website. The system will help you reset the used traffic immediately after deducting the remaining reset days.
2. You can choose a package with more traffic than the current traffic in the "Package Plan" on the official website according to your needs, and click the "Change Package" button. The system will list the remaining days after the package conversion based on the cost of the old and new packages. Click Confirm to change the package.
※Please note that the package cannot be changed again within 7 days after the change!
Traffic statistics are updated every hour, you can check it on the official website "Package Plan"
Or refresh the subscription on the app to synchronize account information
Deer VPN has a no-reason refund policy within 30 days of the first payment of the package. You can contact customer service to provide Xiaolu account number. After financial verification, a refund will be made within 10 days.
No refunds will be accepted for any reason after payment is made more than 30 days ago.
Yes, Deer VPN can freely change the package. You can select the desired package in the [Package Plan] on the official website according to your needs and click the [Change Package] button. The system will list the remaining days after the package conversion based on the cost of the old and new packages. Click Confirm to change the package.
Deer VPN’s package can be changed by yourself, with only two restrictions:
1. It cannot be changed again within 7 days after the change.
2. If your current [Used Data] > [New Package Data Limit], the system will lock it and cannot be changed, because changing it will immediately overuse and deactivate it.
※If your current higher traffic package is almost used up, but you want to change to a lower traffic package
1. If the package days are still sufficient, you can press the [Reset Traffic in Advance] button, and the system will deduct the remaining reset days for you. After that, the used traffic is reset immediately. Then please change to the package you want to choose.
2. If the package days are not enough, you can reset the traffic after renewal, or create a new Deer account to purchase a low-traffic package.
Deer users can freely switch between different plans based on their usage needs, allowing you to adjust your service more flexibly and choose the most suitable plan according to your actual usage.
When you change plans, we will convert your remaining days into the new plan's days. For example:
If your current plan is 80G (NT$135), with 20 days left, and you want to switch to the 150G plan (NT$285). The 80G plan costs less per day, while the 150G plan costs more per day.
Therefore, your remaining 20 days will be converted into approximately 10 days of the 150G plan.
Each time you switch plans, the system will show you how many days are left in your current plan and how many days you will get with the new plan.
※ Please note that to avoid system overload, you can only change your plan once every seven days. Please choose your plan carefully.
Yes, you can log in to the official website at any time and go to [Package Plan] to renew and extend the number of days of the package.
Sorry, there is no way. It will take effect after payment is made, and there is no way to suspend it.
However, you can change to the cheapest option according to your needs.
1. For security reasons, Alipay is only open to old users. Please click [Lanxin Cashflow (Credit Card/UnionPay), TAPPAY (Credit Card/UnionPay)] to view more payment methods, or use cryptocurrency to pay.
The payment methods currently provided include credit card, UnionPay card, Google pay, and ATM transfer payment.
2. If it is a UnionPay card issued in mainland China, please select [Lanxin Cashflow (Credit Card/UnionPay), TAPPAY (Credit Card/UnionPay)] and follow the prompts to make payment.
3. If you have a friend who is an old user, you can also ask your friend to buy gift certificates for you to redeem.
1. In order to match the Alipay bill, some bills will be randomly reduced by a few cents.
Please be sure to pay strictly according to the amount shown in the pop-up window (accurate to the cent). If the payment amount is inconsistent, it will not be processed.
2. Alipay payment will be automatically reviewed and activated within 24 hours. Please pay attention to the email notification. No need to send a private message to customer service.
3. If it is not activated after 24 hours of payment, please first check whether you have purchased a [Gift Voucher]. Please go to the gift voucher page to check https://twno1net.cc/#/giftticket
If you still have problems after checking, please send a private message to customer service and provide [Deer account number] and [Screenshot of Alipay payment details] to help you check the account.
Alipay restricts overseas payments, please find someone to pay on your behalf.
If you are in mainland China, you can use [TAPPAY (Credit Card/UnionPay)] transfer method to pay.
This problem may have several situations
1. If you are stuck while selecting [Lanxin CashFlow] overseas, you can choose [Tappay] to try payment again.
2. It may also be affected by your browser. Please try to use chrome or edge to open the Deer official website to pay. Do not use third-party browsers from mainland China.
※If you still cannot open the page, please forward the screenshot to customer service for troubleshooting.
Yes, please use the old email to send the application to the customer service email, and provide us with the new email to support@deardeeronline.com.
If the old email is no longer valid, you can provide us with a screenshot of payment proof and other information that can prove account ownership.
Please enter your email on the Deer official website login screen, click [Forgot Password], and follow the screen operations (if you have logged in, you need to log out first)
Deer VPN is a personal package, please do not share the account with friends
If the URL is leaked, engineers can only change your subscription URL.
At that time, you need to reset the new subscription URL on the device.
Changing the URL is a risky operation, which will not only affect your user experience, but may also pose certain challenges to the maintenance of our database system. Therefore, we have established a policy that allows users to change URLs once a year. Such policies are designed to ensure the stable operation of our services while taking into account the needs of our users.
Please use the email address of your account to send an email to support@deardeeronline.com
Submit a request to change the subscription URL
1. The traffic we count includes the sum of 4G/5G, broadband and Wi-Fi, but your telecommunications company may only count 4G/5G traffic, so data inconsistencies may occur.
2. In order to save traffic, if you are using Little Rocket to access the Internet, it is recommended that you set the global routing mode to [Configuration] in the Little Rocket App. In this way, most of the network traffic will not go through the VPN, which helps to save traffic. If you encounter a website that cannot be browsed normally, you can switch to [Proxy] mode.
3. A sudden increase in traffic may be caused by not turning off your VPN connection when not in use. It is recommended to turn off the VPN in time when you do not need to use it to save traffic.
4. Certain behaviors consume a lot of data, such as cloud disk synchronization, large file downloads, or high-definition video viewing. These behaviors will increase traffic consumption when using VPN.
|NF - Native IP line, you can watch Netflix and unblock websites that are prohibited from being accessed by the cloud computer room
|x0.9 or |x0.8 - Compared with the traffic multiplication rate of peers, discounts are more considerate!
|Transit - The line is accelerated by the relay, which is suitable for use in poor network environments.
|Transfer CM - The line is accelerated after transfer, suitable for [China Mobile] users.
|IPLC - International dedicated line, low latency and does not go through firewalls, preferred during sensitive periods, not recommended for watching videos